A: Please provide us serial number, software version and hard disk format, and we will help you find back.
Q: Super MB star system says “invalidate” how to do?
A: Solution one: send us again the HW-ID, Lan-id, we help you active;
solution two: set the computer time the same as that of super MB star version, for example: if super MB star software is 2012.05, set the computer time to between 2012.05.01 and 2012.05.31.
Q: The system of super MB star 2012.11 with moveable hard disk says no communication between the computer and comports
A: The COM port number has to be set as com port1
Q: Super MB star system prompts “No access authorization code, please contact the star diagnosis call center.”
A: Because the user hasn’t active the software, or not active successful, please provide the seller ID to help active.
Related Download Files
- Super MB Star 2012.11 Software Technical FAQ.PDF
- How to install the MB Star C3 software.doc
- How to change MB Star C3 DAS language.PDF (2.17 MB)
Q: All systems are activated, but every time I open the software, it asks me again input star key.
A: When the first time you input the star key, you have to click “save”, and set the “lic-key-2 Properties” Read only.
Q: I have one super MB star 2012.11 with moveable hard disk, and when I run DAS, it says “super MB star dongle not found! Please insert the USB Dongle!”
A: Just check the VM settings, please tick before USB key, please set like this: Removable Devices-USBkey-Show in Status Bar
Q: DAS, WIS.NET, EPC.NET and Staruilities run well, but super MB star says “there are no developer model in the driver”.
A: Enter DAS, then press F2 F2 F2, select cars, finally you can see F2.
