We provide Free Active for ONE time. After you received the Multi-diag, you should see a activation number like this: 19-42AF07F1SKL. Then you send this number to us, we will active for you and send back to you another number.
Recently some customers buy the Multi-Diag Access J2534, after they install, it will need the password code. You can send us the code like: 19-xxxxxxxxSKL to us, we can activate it for you freely. But some customer always send us the code like: 19-cdd52831suu, 19-BF371F92CVD and so on.
Why they generate the wrong code, and how to get the correct code?
You get the wrong code because you enter wrong VCI, the correct VCI:070026
How to solve the problem of Multi-Diag Access j2534?
If you send us the wrong code, we can also activate it for you. But it can’t work on your cars. In this case, you can enter the activation code and enter the screen like the picture show, clink the red signal, you can then correct the VCI:070026
Then you can send us the correct code for us to activate.
When some customers fill in the activation code in Multi-Di@g Access J2534 software installation , connect the device to diagnose, it usually meet the prompt of the following problem. While almost all the answer is “it does not connect the internet, it is not manually updated.”
Here is the screen shot of Multi-Di@g Access J2534 software problem:
1) Update
2) Update failure
3) VCI download failure, please test whether VCI connects car and laptop or not.
What caused this problem and how to solve it?
1) VCI should be filled in “A070026″, please check your VCI setting.
2) Please check whether you have installed the driver already.
3) Please check whether the device is connected rightly and tightly. After you have done that, please connect and start the car.
If you are worry about the problem of Access J2534 Pass-Thru Device: NO VCI Found, you can buy the item instead, it comes out to solve the problem of NO VCI Found.
We also have newest Multi-Diag V2013 for sale.
Be sure to disable/uninstall anti-virus software
Please note,anti-virus software can flag up this product software as having a virus. This is a false positive and is due to the software containing the application file like .exe. So Before setup the device software, please disable/uninstall anti-virus software or install a more reliable virus scanner! Our product software is completely safe and virus free and all other virus scanners confirm this.
If the software data is destroyed or lost because you forget to disable/uninstall anti-virus software, please contact our customer service, we arrange to resend you CD or send you the software via internet.
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